Question 1

How does it work?

Accepted Answer

Sarnia Produce Online Shopping simplifies your shopping in 3 easy steps:
   1. Place your order at sarniaproduce.ca*.
   2. Choose whether you want curb-side delivery or door-to-door delivery.
   3. Our personal shoppers will prepare your order.
*Preparation and delivery fees may apply. No minimum purchase required. Service available in select areas. See details at sarniaproduce.ca.

Question 2

Is online shopping available in my area?

Accepted Answer

Our online shopping is available to everyone that will choose curb-side pickup.  
 
For door-to-door delivery, our online grocery services are available for select location for now. Click here to check if you are in our service area.
 
Not available yet? We're working to broaden our delivery areas to reach more customers. If you give us your email address, we'll let you know when it's available in your area!

Question 3

What are the delivery hours?

Accepted Answer

Please check our Area of Service for the days that delivery is made in your area.

Question 4

Can I get same-day pickup or delivery?

Accepted Answer

For Curb-Side:
 
DUE TO HIGH VOLUME OF ORDERS WE ARE CURRENTLY EXPERIENCING, SAME DAY PICKUP MAY NOT BE AVAILABLE.  PLEASE WAIT FOR YOUR NOTIFICATION THAT YOUR ORDER IS READY FOR PICKUP. CURRENT FULLFILLMENT TIME IS 3-4 DAYS.
 
DO NOT CALL
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WE ARE DOING OUR UTMOST TO FULFILL ORDERS IN A TIMELY FASHION TO SUPPLY YOUR NUTRITIONAL REQUIREMENTS. THANK YOUR FOR YOUR UNDERSTANDING
 
Our curb-side pickup is Monday to Saturday up to 4:30 p.m. and during the COVID-19 crisis, our curb-side pickup hours may be extended. 
 
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For Home Delivery:
 
Delivery person will ring or knock on your door and leave your order at the door but you do not need to answer the door, however there is no need to have anyone home. 
 
DUE TO HIGH VOLUME OF ORDERS WE ARE CURRENTLY EXPERIENCING, SAME DAY  DELIVERIES MAY NOT BE AVAILABLE.  YOU WILL GET A NOTIFICATION WHEN YOUR ORDER WILL BE OUT FOR DELIVERY. CURRENT FULLFILLMENT TIME IS 3-4 DAYS.
​
WE ARE DOING OUR UTMOST TO FULFILL ORDERS IN A TIMELY FASHION TO SUPPLY YOUR NUTRITIONAL REQUIREMENTS. THANK YOUR FOR YOUR UNDERSTANDING
See delivery areas
 
*if you received a notice that your order was out for delivery and did not get it that day,  the delivery driver will deliver the next day and leave your order at the front door.

Question 5

Do you need a Sarnia Produce account to shop?

Accepted Answer

You can browse products and add items to your cart without an account and will not need to set up an account to shop with us.

Question 6

Who will prepare my order?

Accepted Answer

Your order will be prepared by a personal shopper, a dedicated member of the Online Sarnia Produce team who's specially trained to select the freshest items using the same care you'd use if you were doing it yourself!

Question 7

Is my order kept fresh once it's prepared for delivery or pickup?

Accepted Answer

Sarnia Produce maintains the freshness of your online order at the store so that it is delivered fresh to your door.

Question 8

Are there fees for using the Sarnia Produce Online Grocery service?

Accepted Answer

There is no fee for using the online features however there is a curb-side fee of $5.00 per order processed.  For delivery, the fee and area of service can be found by clicking here.

Question 9

Do I have to pay extra delivery fees for same-day service?

Accepted Answer

Unlike some other online shopping services, Sarnia Produce does not charge any extra fees for same-day service other than what is posted on our Area of Service and Fees.  However a $5.00 Curb-Side pick up fee will be charged per order processed.

Frequently asked questions